Customer Assurance

Refund & Cancellation Policy

Last Updated: September 2026 • Transparent & Fair Terms

1. Overview of Digital Goods

MaxMotion AI provides access to cutting-edge cloud GPU computing resources and generative AI models. Because compute cycles are allocated and consumed in real time upon rendering, purchases of digital credits and subscription services are generally non-refundable once consumed, except as provided below.

Automatic Credit Protection Guarantee

If an AI video generation encounters an engine failure, timeout, or technical crash on our infrastructure or upstream provider, your platform credits are automatically returned to your account balance in real time. You will never be charged for an unrendered or failed task.

2. Subscription Cancellations

Cancel Anytime: You may cancel your subscription at any moment directly through your account settings or via the Stripe/PayPal billing portal.
Access Duration: Upon cancellation, your subscription benefits will remain active until the end of your current billing period. No further recurring charges will be initiated.

3. Eligibility for Monetary Refunds

We consider requests for monetary refunds under the following circumstances:

Accidental Duplicate Charges: If you were billed twice for the same transaction due to a technical glitch, we will promptly refund the duplicate transaction.
Unused Credit Packages: If you purchased a credit pack and have not used any credits from that package, you may request a full refund within 7 days of purchase.
Prolonged Service Outage: If our service was unavailable for an extended continuous period preventing access to paid subscriptions.

4. How to Request a Refund

To request a refund, email our support team with your account email and transaction ID at: support@maxmotion.ai

Our support team reviews all requests within 24–48 business hours. Approved refunds are credited back to your original payment method (Stripe or PayPal) within 5–10 business days.